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Fantastic Customer Service

We recently received the following letter:-

I had to write and let you know that my neighbour recently had some garden maintenance work carried out by Steve and his assistant from Eds Garden Maintenance. They had to use my side entrance and not only did they do an excellent job for my neighbour but Steve fixed my fence and when he had finished washed down my decking and left it better than he found it.

If I ever need any garden maintenance work done I would not hesitate to give Eds Garden Maintenance a call or recommend a friend if this is the level of service Eds offer.

Yours a very happy neighbour

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Mow the Merrier


John Marshall soon discovered the merits of his branded van when he started with one regular client in Chertsey, which soon became two and is now up to five with a potential of reaching 20 new customers on one estate by the spring. This has been possible by providing excellent service, displaying a clean branded trailer for great advertising and wearing a smart uniform. Please call us if you wish to have a free quote for some professional garden maintenance.

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Local Thames Ditton resident sings our praises

Local Thames Ditton resident, Mrs Hilary Hepburn, is delighted with her new pond which was installed last week by John Marshall, a relatively new Operator from Ed’s Garden Maintenance. She said John has been”absolutely fantastic. I can’t praise him highly enough”. She said she’d been to RHS Wisley to learn about ponds and John had done it in exactly the same way as had been recommended by the gardeners at Wisley.

Mrs Hepburn poses by her pond, and was thrilled to have her photograph included on our blog.

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Ed’s Garden Maintenance brings Christmas to Teddington

Lucy Williams has been asked to put up the first Christmas Tree for the Teddington Business Community. It has been positioned at the end of the high street outside the Memorial Hospital in Teddington.
Lucy is celebrating two years in business in and around Teddington as an Ed’s Garden Maintenance Operator. Most of Lucy’s business comes from word of mouth as customers like her reliability.
Well done, Lucy. We are looking forward to seeing photos of the Christmas tree lit up in all its glory.
Lucy is also selling Christmas Trees in her local area.
If you would like to spruce up your garden for Christmas with a tidy up or garden clearance please contact Ed’s to be put in touch with an Operator in your local area.

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A few nice words ….

Here at Ed’s Garden Maintenance we value feedback from our customers – all feedback – including what we’re doing well and which aspects we can improve on (that way we can ensure our service goes beyond our customers’ expectations).

So it was wonderful to receive the following email from Ms O’Neill in Berkshire regarding one of our Garden Business Operators, Marcus Richardson.

“Marcus came to my home last week to carry out the one-off garden tidy-up I’d requested prior to putting my house on the market. I want to record my appreciation both for Marcus’ work and for your impressive service.

“From the moment Marcus called me (only 5 minutes after I had first contacted your website) to my returning home after a week away to find my poor neglected garden whipped into shape in my absence and looking great, your service has been terrific and extremely good value.

“I shall certainly recommend Garden Maintenance and Marcus Richardson to others. Many thanks!”

Thank you, Ms O’Neill for taking the time to contact us – delighted to hear that you were so pleased with the work and we look forward to working with you again in the future.

And well done, Marcus, for doing such a great job! We’re expecting him back from Cloud 9 any day now …

 
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Press Release: New Business Development Manager

Ed’s Garden Maintenance, the UK’s leading garden maintenance franchise, is delighted to announce the appointment of Gary Wolff as their new Business Development Manager.

Gary, who joined the company in mid-September, brings with him more than 16 years’ specific franchise experience. He is looking forward to working with Business Owner Edward Mauleverer to develop and expand the business across the UK.


Gary said,

“Ed’s Garden Maintenance is a highly successful business model and, like most successful business models, it’s very simple. The franchisees around the country offer a friendly and professional service that not only attracts but retains customers.

“Regular repeat business is vital in this competitive market and Ed’s Garden Maintenance continues to provide excellent customer service and carry out the work to the highest possible standard.”

Business Owner, Edward Mauleverer said,

“Having already demonstrated that we can support our franchisees further away from Head Office, we are now looking to expand our coverage across the UK.

“Gary’s appointment will enable us to build upon this. His expertise will help us continue to grow and develop our franchise operations and enable us to provide a greater level of support to our Garden Business Operators.”

Gary, originally from the Newcastle upon Tyne area, is a keen photographer and enjoys getting out on his motorbike whenever he can although most of his time is taken up with his children. He now lives in Wimbledon and freely admits that his garden could do with the attention of one of the Ed’s Garden Business Operators!

 
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The National Franchise Show: did you see us?

Last week the team from Ed’s Garden Maintenance were at the National Franchise Show, NEC Birmingham.

Did you see us? Did you stop for a chat?

The organisers did a fantastic job of promoting the show and with thousands attending each day, our team was kept very busy. We were overwhelmed and delighted to meet so many of you interested in joining us.

But if you were unable to get along to the show or would like more information about becoming a Garden Business Operator, please contact us for an Operator Prospectus

The Prospectus details what you can expect as a Garden Business Operator, how we will help you with preparing your business and marketing plans, and the training and on-going support we offer.

We are now seeking new Garden Business Operators throughout the UK so this is the ideal time to get in touch and find out how you can join us. And joining us gives you the best of both worlds: the opportunity to be your own boss but with the knowledge that you have an experienced and dedicated team behind you.

You can request an Operator Prospectus from the “Join Us” page of our website – we look forward to hearing from you!

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Press Release Two: 12 September 2011

Summer of Expansion for Ed’s Garden Maintenance

For Ed’s Garden Maintenance, summer 2011 has been a time of rapid expansion with seven new franchisees joining the team since the beginning of June, bringing the total into the twenties.

The seven new Garden Business Operators further establish Ed’s Garden Maintenance within the South East of England, with the new businesses setting up in Chobham, Epsom, North London, Balham, Wokingham and Bracknell. Another franchise recently opened in the Bristol area, giving the firm an increased presence in the South West.

Ed’s Garden Maintenance was set up in 2007 and its highly successful business model has ensured steady growth over the past five years. In a short space of time, it has become one of the main Garden Maintenance businesses in the UK.

Business owner Edward Mauleverer said:

“It’s very exciting to see so many new Operators join us in just a few months. We are now a major presence in the South East and are delighted that we are becoming more established around South West England, too. Having now demonstrated that we can support our franchisees further away from head office, we are now looking to expand our coverage across the UK.

 

“We pride ourselves in providing a prompt, reliable and efficient garden maintenance service, and we’re always looking for friendly, professional, motivated people to become part of our team.”

 

Ed’s Garden Maintenance will be at Stand H70 at the National Franchise Show at the NEC in Birmingham on 30 September 30th and 1st October.

 
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Press Release One: 12 September 2011

National Franchise Show First Time Exhibitors Ready for UK-Wide Expansion

Ed’s Garden Maintenance is delighted to be exhibiting for the first time at the National Franchise Show at the NEC Birmingham, on 30th September and 1st October.
Ed’s Garden Maintenance, based in Thames Ditton, Surrey, was set up in 2007 and its highly successful business model has ensured steady growth over the past five years. In a short space of time, it has become one of the main Garden Maintenance businesses in the UK.
Business Owner, Ed Mauleverer said,
 
“Over the past few years our business has grown significantly and we’re now ready to move beyond Southern England and to start expanding UK-wide.
“We see the National Franchise Show as the perfect opportunity to reach potential franchisees from across the country.
 
“It’s been a great summer for our new and established Garden Business Operators alike. For instance, James Leonard, who joined us in June, has quickly built up his business in and around North London. He already has repeat business and regular customers and he’s looking forward to the next few months.”
James Leonard said,

“When I set up my business, it was late June and I’ve tried to take advantage of the summer months as much as possible. It’s been hard work but enjoyable.

“The great thing about working with Ed’s is the support I receive. Ed and the rest of the team are always there to help and I know if I need any advice, need to talk something over, I can just pick up the phone. You’re not left out on your own!”
Ed’s Garden Maintenance will be at Stand H70 at the National Franchise Show at the NEC in Birmingham on 30th September and 1st October.
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Ed’s is on a roll

Ed’s Garden Maintenance has recently taken on 5 new enthusiastic operators to join the successful and rapidly expanding Ed’s Garden Maintenance Team. By joining Ed’s each operator receives a solid support structure and ongoing training which combined with our operators enthusiasm should give them an excellent start in their respective new areas. We wish all the new operators success with their new business ventures.

To find out more about Ed’s and becoming an operator please look at ‘Join Us’ on the Ed’s web site or come and meet us at the NEC Franchise Show.