Terms and Conditions

Your local Ed's Operator will agree a clear price, the scope of each individual task, and explicit payment terms directly with You, the Customer, before commencing any garden work.

In return, your Ed's Operator will require you to review and agree to the following operational parameters:

  1. Ed's Operators require ONE designated person to provide clear direction as to the services to be delivered, and that same person to verify that tasks have been completed cleanly to Your satisfaction. If You are unsatisfied with the work carried out, it must be brought directly to the attention of Your Ed's Operator or the Central Office within 24 hours explaining why You are not satisfied.
  2. If You are acting professionally as an estate agent, commercial landlord, or an independent business entity, please ask your local Ed's Operator to outline our corporate commercial terms.
  3. Payment is strictly required within the specific timeframe explicitly set out by your Ed's Operator. Late balance payments may incur a standard £10 administration fee plus applicable interest.
  4. As a regular garden maintenance customer, we ask You to ensure adequate, safe site access and operational vehicle parking so your Ed's Operator can deliver tasks safely. Failure to provide access paths may incur additional penalty fees.
  5. Failure to observe or attend a confirmed booking appointment without prior operational warning may incur a call-out fee.
  6. Ed's Operators accept zero legal responsibility or liability for loss, theft, or damage caused to Your physical property if You leave the site unsecured to allow us to execute garden work in Your absence.
  7. Ed's Operators explicitly ask You to inform us of any utilities, pipes, or electrical cables that are either buried or obscured on-site. Ed's Operators accept no responsibility for subsurface property damage caused during the course of work if these obstructions are not clearly pointed out beforehand.
  8. If unforeseen hazardous conditions or structural circumstances completely beyond the reasonable control of an Ed's Operator cause delays or prevent service execution, your Ed's Operator reserves the absolute right to review task pricing arrays, adjust scope definitions, and/or reschedule the appointment for a future date.