Privacy Policy

Personal Information

This privacy policy applies to www.edsgardenmaintenance.co.uk and www.edsgardenbusinessfranchise.co.uk, owned and operated by Eds Garden Maintenance Ltd) (collectively: “We”, “Us”, and “Our”). This privacy policy describes how Eds Garden Maintenance collects and uses the personal information you provide on our websites www.edsgardenmaintenance.co.uk and www.edsgardenbusinessfranchise.co.uk. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

You can view all of the content on our site without providing personal information. However if you request a free estimate, personal information will be requested, including your name, address, email address and phone number. The information you submit via our request form is then shared with Eds franchisee's so they can contact you. With the exception of Eds franchisees, Eds Garden Maintenance does not sell, rent, or trade your personal information with third parties for their promotional purposes, unless authorized by you. We will share your personal information with third parties only in the ways that are described in this privacy policy.

We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

 

Blog Posts 

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application. 

 

Testimonials

We post customer testimonials on our website which may contain personal information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at [email protected].

 

Cookies and Other Tracking Technologies  

Technologies such as: cookies, beacons, tags and scripts are used by Eds Garden Maintenance and our partners e.g. marketing partners, affiliates, or analytics or service providers e.g. customer experience optimization provider, etc. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. 

We use cookies and sessions for our site to store your information so you don't have to enter it more than once if you so choose. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. 

Analytics / Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We do not link this automatically-collected data to personal information.

Local Storage (HTML5)

We use Local Storage (LS) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your web browsing activity use LS such as HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LS.

Behavioral Targeting / Re-Targeting

We partner with a third party ad network to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

 The following Cookies may be placed on your computer or device:

Name of Cookie Purpose
__cfduid Cloudflare. The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the specific visitor's machine is trusted (e.g. because they've completed a challenge within your Challenge Passage period), the cookie allows us to identify that client and not challenge them again. It does not correspond to any user ID in your web application, and does not store any personally identifiable information.
__utma Google Analytics. This cookie is what’s called a “persistent” cookie, as in, it never expires (technically, it does expire…in the year 2038…but for the sake of explanation, let’s pretend that it never expires, ever). This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.
__utmz Google Analytics. __utmz keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. It expires in 15,768,000 seconds – or, in 6 months. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction. __utmz also lets you edit its length with a simple customization to the Google Analytics Tracking code.
__ga Google Analytics uses this to distinguish users.
_gid Google Analytics uses this to distinguish users.
_hjIncludedInSample Hotjar. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
cookieconsent_status

This example places an informational (default) red and white Cookie Consent popup inside the content block of a website (instead of body).

It disables the regional law options and shows revoke option for everyone. A callback hook is used to enable or disable cookies when the consent changes.

   

 

Newsletter

You may be added to our newsletter mailing list and in some case the individual Franchisee's mailing list. If you wish to unsubscribe from our newsletter, you may opt out by clicking on the “Unsubscribe” link in any of the email newsletters.

 

User Access and Choice

If your personal information changes, or if you no longer desire our service, you may correct, update or delete it by emailing us at [email protected] or by postal mail to our cental office address found on the Contact tab.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Links to Other Sites

We may provide links to other companies and services from our site. Once you leave our site and enter another site, you are subject to their privacy policies. If you submit personal information to any of those sites, your information is governed by their privacy policies. You should carefully review the company's privacy policy before using that site.

 

Frames

Some of our pages may utilize framing techniques to serve content to or from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties, and not to edsgardenmaintenace.co.uk.

 

Legal Disclaimer

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website. If Eds Garden Maintenance is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

 

Security Measures

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. While no data transfer can be completely secure, we will make reasonable efforts to secure all data that is transferred, stored or processed.

We recommend that you take every precaution to protect your personal information when you are on the internet. For example, use a secure browser, change your passwords often, and select a strong password by choosing a combination of numbers, letters and characters.

 

Social Media Widgets

Our website includes social media features, such as the Facebook Like button and widgets, such as the Twitter button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.